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Managing Health Services Organizations

The course provides a framework for health systems, health organizations and managing health services. Discusses strategic and organizational management [e.g., health care environment, stakeholders and customers, missions, vision and values, governance, organizational structure and design]; management & performance improvement tools [e.g., budgeting and financial management, logistics, continuous quality improvement, balanced scorecard, logical framework, learning networks and collaboratives; management role and functions [e.g., leadership style, employee performance, decision-making, human resource management

Upon completion of this course, you will be able to identify the complexities and challenges of managing health services organizations; analyze health service organizations and their functions in order to facilitate change and performance improvement; apply management tools and processes to performance improvement opportunities; and demonstrate an understanding of the role and expectations of managers in health service organizations